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Returns & Refunds Policy

Thank you for shopping at SaveGo Wholesale. We are committed to providing high-quality products and fair service. To ensure transparency and protect both the customer and our business, please review the following return and refund policy in detail.

General Product Return Policy

All returns must be made in-store only within 7 calendar days of purchase and must meet the following conditions:

Items must be unused, unopened, unexpired, and in original condition and packaging.

You must provide the original receipt or valid proof of purchase.

If an item was purchased as part of a bundle or promotional offer (including any free item), all items from that bundle must be returned together for a refund to be considered.

Partial returns of bundled or promotional items will not be accepted.

Fresh Product Return Policy

Due to the perishable nature of fresh products (e.g., produce, meat, seafood, dairy), the following rules apply:

Fresh items must be returned within 24 hours of the original purchase.

Items must be in resalable condition, properly stored (e.g., refrigerated), and unopened.

Only items with clear quality or spoilage issues upon purchase will be eligible for refund or exchange.

Special Price / Clearance Items

The following items cannot be returned or refunded under any circumstances:

Special price or sale items

Clearance merchandise

Final sale items labeled “Non-returnable” or “Final Sale”

Exception: If a special price item was clearly defective or spoiled at the time of sale, we may approve a refund at our discretion.

VIP Membership Refund Policy

VIP membership cancellations are allowed under the following conditions:

Refunds are calculated pro rata based on a 365-day calendar.

Upon cancellation, all unused VIP points, credits, and bonuses will be voided immediately and are non-recoverable.

VIP refunds must be requested and processed in-store only by the original purchaser.

SaveGo reserves the right to review account activity. Refunds may be denied in cases of abuse, such as spending all points and immediately requesting a membership refund.

Return Process

To initiate a return, please follow these steps:

Bring the item(s) and the original receipt to our store within the allowed return window.

A store team member will inspect the item(s) and determine eligibility.

If approved, your refund will be issued via the original payment method.

Returns that do not meet our conditions will be declined and returned to the customer.

Additional Terms & Discretion

All returns and refunds are subject to SaveGo’s final review and decision.

Items that are used, opened, damaged, expired, or altered in any way will not be accepted.

We reserve the right to refuse any return that appears to violate our policies or shows signs of abuse.

Customers are encouraged to inspect all items upon purchase and report issues promptly.

Return Address

All returns must be handled in person at:

SaveGo Wholesale

915 W Parker Rd. Suite 311

Plano, TX 75023

Contact Us

If you have any questions regarding returns, refunds, or VIP membership cancellation, please contact us at:

📧 Email: Info@SaveGo.net